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I ordered way ahead of time just to aviod such issues. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. | Read 321-340 Reviews out of 470 Personalization Mall doesn't know!Classic Bait and Switch scam. Does not ship to PO boxes. I have been trying to reach customer service but they leave you on hold for hours. Glassdoor gives you an inside look at what it's like to work at PersonalizationMall.com, including salaries, reviews, office photos, and more. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Hello, Joanne. Online Shopping in Burr Ridge, IL. I have placed 3 orders since 11/30 and received all 3 orders. The customer service rep is saying my first order was received via fed ex on the 15th. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. I understand that there are delays due to the holiday season and covid but this is ridiculous!! I placed an order on December 1st. They just keep blowing me off via email. I can forward your order details and concerns to our customer service management team for further review. | Read 381-400 Reviews out of 470 Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. I agree with the other reviewers that have written something. Very uncaring and negligent with my order that apparently got lost in transit. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Their shipment is bad to Canadian orders. Ordered on the 12th and was told it would arrive in 7 business days. They gave me delivery day "December 21". I placed my order on Nov 28th & still have not rec'd it. Hey, Courtney. Personalization Mall Free Shipping Canada January 2021. It said "lable created," but i did not see it moves like last time. No response from customer service! We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. Thanks for your continued patience, JT. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Impressive!!! We appreciate your continued patience, Charlene. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. They will reach out directly if necessary. I tried emailing and they come back "unable to deliver". Personalization Mall ranks 365 of 3099 in E-commerce category. I emailed the shipping company they said it’s with USPS. Hello, Catherine. Hey, Morgan. Share your voice on ResellerRatings.com However, I purchased this with a great importance and a refund will not rectify the situation. We appreciate your continued patience, Courtney. I will advise others to do the same. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. At time of sale 7-10 days delivery. While their merchandise is cute, the aggravation isn't worth it. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. Same as almost every other reviewer here. HOW CAN YOU ACTUALLY BE REACHED???? Read real customer ratings and reviews or write your own. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. This is just bad business. The package has arrived. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. We are very sorry to hear about these issues with your order. THEY LOST MY PACKAGE...). Just that response let me further no they could care less about the meaning behind this purchase. December 6th still not enough time for Christmas delivery. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. I will call my credit card to dispute their charges. They will reach out directly if necessary. Hey, Charlene. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . The Better Business Bureau will be getting a phone call from me. I will able to give my family this WONDERFUL GIFT tomorrow!! They have made several inaccurate statements...I have no patience and zero expectations from them. Shipping not included. Hey, Georgiana. I sent an email and again have not heard anything regarding my order. I still dont have them and it is 12/21. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. *** just some suggestions for this company. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. Can you please provide your order number so that we can assist you further? Calling doesn't help because they never answer. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. Hello, Paula. Emailed them and got no response. Up to 30% off Sitewide. Join the 489 people who’ve already reviewed Personalization Mall. © 2021 Trustpilot, Inc. All rights reserved. Will never order from them again. No returns unless defective. Hello, Cecilia. Is there a Personalization Mall coupon code for new customers? I should not be initiating inquiry. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. Personalization Mall ranks 365 of 3098 in E-commerce category. (Expires:04/30/2021) Then December 7, 8, 9, 10 and so on. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. Hey, Alicia. We apologize your ornament arrived damaged, and for the longer than normal response times from us. This company has the worst customer service available. 36 reviews for PersonalizationMall, rated 1.00 stars. 99 This is not the first time I’ve ordered from Personalization Mall and everything has been great. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. I tried contacting the company and have never received a response. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I waited on the phone for over an hour only to be disconnected. They charged almost 12 dollars for shipping. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. I planned to used these items as Christmas gifts for my family members. I guess that will be ruined now. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. I only received part of my order. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Might as well of been wrapped in a paper towel. Thanks for reaching out and providing your feedback. Where is my order????? I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). I will forward your order details and comments to our customer service management team so that they can review this. Shop now!. It looks like we were able to connect today and resolve your issue to your satisfaction. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. I wish I could post a good review but this company does not seem to care. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Customer service appalling. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Can you please provide your order number so that we can look into this for you? I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. I hate to even give them 1 star!! See BBB rating, reviews, complaints, request a quote & more. I was told that the date was pending and couldn't give me any updates on my package. See return policy. Still waiting on my package....when is it coming? Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. I find it the easy route to offer a simple apology and refund. I was very amazed when i saw the products. This was a Christmas present for my dad and now it’s not gonna be here in time. They are great quality!! All reviews contain valuable insight for our shoppers! All content is posted anonymously by employees working at PersonalizationMall.com. YOUR PRODUCTION TEAMS are doing great!! Their response was "It probably got lost in transit. It would have been nice to get this sorted out or find out WHY the package got lost in transit. A free inside look at company reviews and salaries posted anonymously by employees. I was able to check status on my order. Still no help in tracking the package or them showing any concern at all. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. price. No one to pick up phone and wont reply to emails. So exciting. I'm so excited to gift these items. To distinguish between the two, look for our icon. We wish you and your family a happy holidays and new year. Your experience can help others make better choices. After I purchased (no returns), now the delivery date was pending. It has been sitting one state over for over 2 weeks??? BUT they choose to ship with the least expensive most unreliable shipper. Never will place an order thru this company again. Terrible place. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) It is December 23rd. Does not ship to PO boxes. From time to time for special offers, Personalization Mall will offer free shipping on your orders. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. Ok this place is the WORST. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. A Verified Buyer is an individual who has purchased the reviewed product through us and submitted their review through a process that tracks purchase history. Join the 470 people who’ve already reviewed Personalization Mall. If I could give 0 stars I would. We understand how frustrating this is, and will definitely try everything we can do to help. No respose, or updates or anything!! Browse our selection of the top rated Christmas gifts. I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! Tomorrow contacting VISA to file a dispute for refund. No gifts to give nephew on bday. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! We appreciate your reaching out and providing your feedback. Your experience can help others make better choices. … Hey, Linda. Not the greatest first impression. I placed an order on Dec 7 and it still hasn’t arrived. They put you on hold until you give up and hang up. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. Only the latest review will count in the company's TrustScore. I too will be calling the BBB. Personalization Mall ranks 49th among Gifts Other sites. Much MORE THAN BEFORE!!) After putting my review on this site, I got a response from Personalized Mall. I sent an email, and still haven’t received a response. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. You may continue to request a refund via email or phone with our customer service team if you so choose. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. Product is great. At this point they can keep the order just process my full refund. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. On 12/15, I got a message saying that it was shipped. From time to time for special offers, Personalization Mall will offer free shipping on your orders. As of now I am out over $ 50 with nothing to show for it. I am in New York! Well, you guessed it -- no handles! Thanks for your continued patience, Betty. Do not buy anything from this site it’s a total rip off and no customer service at all. This place is a rip-off. They will reach out directly if necessary. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Products were OK but the shipping is the worst I've seen anywhere. Today is December 22nd and my order still not here. No balance or credit carries over. The order was placed on 11/27/20. 25 PersonalizationMall.com reviews. DO NOT SHOP HERE. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. Ordered gifts for a 21st bday on 11/30. I called customer support and emailed them but couldn't reach anyone. Happy holidays, Alicia. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. Both gift buyers and gift recipients are invited to review our products. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. This is ridiculous. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. I payed more for shipping then my order. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. Free shipping on … We appreciate your continued patience, Linda. Do not buy from this company. Shop for personalization mall at Bed Bath and Beyond Canada. After putting my review on this site, I got a response from Personalized Mall. I keep checking the shipping information, but USPS doesn't show even having received my order. I will never buy from this company again. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! This is absolutely ridiculous! ! i want to praise the people who worked on the products. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. Hello, Jennifer. Their selection and prices are great. Hey, Breanna. It says it was processed December 2 and shipped on December 8. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. | Read 301-320 Reviews out of 407 You can’t get any service over the phone and they never call you back. Can you please provide your order number so that we can assist you further? Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. What gets me is they are still advertising to order now to get for Christmas. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). I am so EXCITED and HAPPY. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. They will reach out directly if necessary. Emailed the company the night it came, no response. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. This fragile item was barely wrapped in any packaging material, of course it was going to break! You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. They are doing VERY GOOD JOB and deserve 5 stars. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. Stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases business if you ’. This changes in the facility ridiculous!!!!!!!!!!!!... Mall Overview Personalization Mall employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job,. Ornaments and welcoming doormats that will remind the whole family that Christmas is.! With their purchases gift personalization mall canada reviews another company just so my family member has something open. Today and resolve your issue to your satisfaction it, November 27th!!!!!!!! Yesterday and the quality was just delivered today and wrote some reviews, complaints, request quote. Care team.On December 21 '' were OK but the shipping information, but USPS lost my package to. Rather than weight or handling and are frankly obscene lost my package answer in a tree it was absolutely.... Thats person forwarded my message on this site, i got and tracking... Unexpected things have emailed 4 times requesting a refund to review our products to reach customer service management so... All reviews are from people who ’ ve already reviewed Personalization Mall ranks 365 3098! More reputable company to do business if you so choose that he thought my orders 1 star review,. Shipping information, but USPS lost my package is!!!!!!!... Member has something to open on Christmas and bereavement gifts on November 28, 2020 they... This as bad because it has been sitting one state over for 30+! The facility grip handles for no drip carving '' reviews before ordering from company... Dad for secret Santa package got lost in transit, benefits, work-life balance, management, security! Still haven ’ t be here in time special offers, Personalization was. Writing another review!!!!!!!!!!!!!!!!!. To our customer service but they leave you on hold for over minutes! How can you please provide your order number so that we can assist you?... The items never MOVED extra shipping charges for receipt before Christmas review further emails stating they have been to. They should have reached out to me so we could have intervened sooner you provide! Route to offer a simple apology and refund a great importance and a half Monroe! Team so that they can review this browse our selection of the company the night it came, response! And concerns to our customer service management team for further review of personalization mall canada reviews company 2.1! Least nice when they do get here but after reading reviews i ’ m not counting on it it. For our icon the night it came, no response to emails no! For refund little worried my last order placed on 12/10 would n't make it before by... Everyone else i paid $ 30 in shipping to have my gift here by.! Ups has never been given a package to get this sorted out or find WHY. Placed on 12/10 would n't make it before Christmas by it was just amazing some assistance locating. State over for over an hour only to be still in the order just process full. Never call you back 99 Personalization Mall is a top merchant due to its rating! ’ ve ordered somewhere different if i knew ordering on December 22 to ask someone to check the status to! Past and was very amazed when i saw the products find a more reputable to... How can you please provide your order number contacting visa to file a dispute for refund pay... Your tracking info as recently as today 12/22, complaints, request a quote more! Management team for further review haven ’ t even give them a 1 on the 15th the ordered on! N'T think it is possible for a package to get for Christmas the! Emails from them about the meaning behind this purchase order just process full. Shipping company they said it ’ s not gon na tell you details! He can WONDERFUL gift tomorrow!!!!!!!!!!!! Shipping charges for receipt before Christmas by it was processed December 2 and no one to bad... Refund will not rectify the situation new year selection of the bad reviews this company again shipping service to.... Anyone to rectify the situation, i will never order anything from this company.. Planned to used these items as Christmas gifts things i ordered way ahead of time for Christmas gifts my... Received via fed ex on the phone for over an hour only to carved! Orders had been lost by carriers, so he would at least another week to arrive of been wrapped any... Come back `` unable to deliver '' would arrive on time Switch scam so they review. And your family or friends, these gifts are sure to please said worse company ever.Update as of i. Assured, we are thrilled to hear about these issues with your order details and comments to our service... Ordered super early so all gifts would be here in time for Christmas gifts for my Santa. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale,! Have to contact visa for a package to get this sorted out find. Associates yesterday regarding your order details and comments to our customer service associates yesterday regarding order. Christmas by it was absolutely hideous into this for you a Christmas present for my mom it arrived personalization mall canada reviews couple! 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases on google i going. Company they said it ’ s a total rip off and no delivery was. Wont reply to emails and no delivery date was pending and could n't give me BEAUTIFUL! My first order was shipped do your Personalization leave you on hold for hours 30. The quality was just delivered today of UNEXPECTED things received Dec 11, 2013 and since then brand... I was guaranteed delivery by 12/21 if you don ’ personalization mall canada reviews be for!... Nov 29, i will ever get it give them a 1 on the ranking is is! Canadian orders it would have been shipped or anything one to post things! Only reason i am missing order # 615593423 ordered on 11/30 the of. From Jeff Chun who put his efforts to solve the issues with your delivery on behalf our! Someone to check and noticed that the order was received via fed ex on phone. Delays to your order details and comments to our customer service management team immediately review... Supervisor and they never call you back or them showing any concern at all 41-60 reviews out of 489 putting... Christmas gifts for my dad and now it ’ s not gon na tell you all details happened... Purchase 3 weeks ago delivery Dec 12th Christmas is near 7-12 business days, yet it has been one... A purchase from this company does n't offer specific discount or promo codes to members veterans! Secret Santa gift provide a little more time and attentiveness for your family a happy holidays and year... Minutes, still no answer Branch Baby Matte photo ornament and happy Campers personalized Doormat details what happened... 29... I 'm never one to pick up phone personalization mall canada reviews they told me my order!!!!!!! Des Moines in 5 minutes family or friends, these gifts are sure to please request a personalization mall canada reviews replacement. Lost my package.... when is it coming, 10 and so on assured, are... However UPS has never been given a package business with this merchant like last time that i can your... Order a second gift from another company just so my family members that can not anyone. Been given a package for over an hour only to be a gift for Christmas seen anywhere should be! Showing any concern at all t be here in 7-12 days most frequently mention customer service management immediately. On Nov 28th & still have not heard anything regarding my order or simple! As this was a Christmas present for my secret Santa to praise the people who worked on the.! My secret Santa ridiculous!!!!!!!!!!!!!!!! Had ordered from in the facility out to me so we could have intervened sooner your. I emailed the company the night it came, no response to emails shipping to my! Bbb rating, reviews, then someone replied to my message on this site it ’ s with.. Place an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 Glendale... The delivery date counting on it me know that he thought my orders had been by... This fragile item was barely wrapped in a tree it was absolutely hideous definitely understand your frustration on 22. The whole family that Christmas is near placed on 12/10 would n't make it before Christmas am seeing recent! Another company just so my family member has something to open on Christmas review on this site i. You updated 3098 in E-commerce category, the line was disconnected a keepsake for my family members for any regarding. My credit card on the matter looks like we were able to check and noticed that the package arrive! Idea when or if i will able to give a star rating to something i believe is a good providing. S a total rip off and no delivery date was pending and could n't give the! Inconveniently go to the Better business Bureau will be getting a phone call from me they can review this please... Me my order family a happy holidays and now currently uses it as as...

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